Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Digicon Technologies Ltd.

Vacancy: 30

Job Location: Dhaka (Badda, Banani, Dhanmondi, Gulshan, Jatrabari, Kakrail, Keraniganj, Khilkhet, Paltan, Rampura, Shantinagar, Uttara), Narayanganj (Narayanganj Sadar)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Must be Graduated from any reputed University/ Institutions.

Experience Requirements:
∎ Na
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ To perform all front desk activities on a daily basis and maintain quality customer service.
∎ To follow up day to day RSP services and find out the Risk in terms of quality assurance.
∎ To produce feedback to customer Complains of a priority basis and handle critical customers.
∎ To meet the compliance of sales procedures.
∎ To prepare the daily operational Reports from system and manual for supervisor as per management required.
∎ To upsell and cross-sell as per target.
∎ To maintain inventory individual level and WIC level.

Additional Requirements:
∎ Age 21 to 30 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
∎ Willingness to work in Any where in Dhaka City.

Salary: Tk. 8000 - 12000 (Monthly)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Jun 2022

Company Information:
∎ 8 May 2022
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/

Category: Customer Support/Call Centre

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