IT Associate

Job Description

Title: IT Associate

Company Name: US Forest Service Bangladesh Program

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Bachelor's degree in computer sciences, Information Management, or related subject from an accredited institution and University.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ The IT Associate is responsible for installing and configuring computer systems, diagnosing hardware and
∎ software faults, and solving technical and application problems, either in person or on the phone
∎ The 'IT Associate' will support the program with duties and responsibilities including, but not be limited to,
∎ the following:
∎ Maintain computer systems and make sure that all IT-related devices are functioning properly.
∎ Provide technical support and resolve hardware/software problems (pc, laptop, printer, staff Id card configure, Inventory software, UPS/IPS, etc.)
∎ Provide support to the remote users using the remote access tools
∎ Take initiative and keep the required accessories and spares (tonner, batteries, mouse, headset available to run all resources smoothly.
∎ Installation and maintenance of network infrastructure (both wired and wireless network) and servers as well if available
∎ Monitoring and configuring LAN, WAN, Wi-Fi systems, CCTV surveillance, PABX, IP Telephony, attendance system and Video conferencing systems.
∎ Configure email/outlook, Teams, One-Drive, SharePoint, O365 Tools, user and file permission over the network.
∎ Set up the online printer, scanner and photocopier over the network.
∎ Install antivirus and other necessary software on user Desktop/Laptop.
∎ Ensuring user Desktop/Laptop backup by central backup System and maintaining the IT security system.
∎ Assist procurement to prepare specifications and collect required quotes to meet organizational needs related to IT items
∎ Provide training to the employees in using computers and help them understand the configuration of the systems.
∎ Support the team member in managing the Compass website including image processing, social media sharing, content upload and modification.
∎ Assist to develop a web-based application/software for the compass program.
∎ Assist Admin/Operations team to maintain IT inventory when required
∎ Any other relevant/special task bestowed upon by the supervisor and Management.

Additional Requirements:
∎ At least 3 years of progressively responsible work experience directly related to the duties and responsibilities specified.
∎ Experience in supporting Windows and Linux Server.
∎ Experience to work with TeamViewer/AnyDesk for remote support
∎ Experience installing, maintaining, and troubleshooting Microsoft Office Suite, and other standard software and/or applications that required day to day activities
∎ Experience to provide maintenance & troubleshooting service planning and implementation.
∎ Working experience with NGO or INGO or USAID funded project will be preferred.
∎ Working experience to develop a web-based application/software, designing and developing websites on PHP, MySQL, Java, etc will be a plus.

Salary: Negotiable

Job Source: Online Job Posting.

Application Deadline: 4 Jun 2022

Company Information:
∎ 25 May 2022
∎ US Forest Service Bangladesh Program

Category: IT/Telecommunication

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