Title: Team Leader Lead Logistics
Company Name: Maersk Line
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor degree in any discipline
∎ At least 5 year(s)
∎ We offer
∎ The role of the SCM Team Lead within the Customer Experience organization is to lead, guide and shape a team of SCM Customer Experience Agents. As SCM Team Lead, you would be responsible for the overall performance of the team and the resulting customer outcomes. Has responsibility for all customer service activities within assigned scope in SCM.
∎ We’re looking for an experienced leader who can lead the team through business transformations while never losing sight of the customer experience
∎ Key responsibilities
∎ - Develops a professional and customer-focused team through role modelling, leadership and coaching
∎ - Leading through business change with a customer centric mindset.
∎ - Develop and maintain relationships with customers by taking full ownership of customer experience.
∎ - Ensuring operational excellence to deliver on customer driven KPIs.
∎ - High engagement level ensuring an open and trustworthy communication in the team.
∎ - Adopting a lean, continuous improvement mindset towards process improvements and system implementations.
∎ - Provides support to global and local initiatives and projects
∎ - Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
∎ - Attends regular or ad-hoc joint sales calls with sales teams to provide better service to customers
∎ CAPABILITIES AND COMPETENCIES
∎ - Passionate about international logistics and supply chain, with strong understanding of key bottlenecks and how to alleviate operational challenges.
∎ - Customer centric owner’s mindset, taking ownership of improving customer experience.
∎ - Ability to build and maintain strong working relationships with key stakeholders, both internally, with customers and with vendors.
∎ - Strong track record in business and people leadership. Having experience in managing team of 4+ people.
∎ - Standardization & continuous improvement mindset, preferably in context of supply chain processes.
∎ - Good communication skills & analytical skill
∎ We are looking for
∎ • Bachelor's degree or equivalent in business or related field
∎ • SCM background with proper understanding of international supply chains
∎ • Minimum 5 years of work Experience from operational roles in Logistic industry
∎ • Should have team leading experience and currently managing team size of min 5-10 people
∎ • The position requires excellent English in written and verbal communication skills
∎ • Strategically minded and innovative
∎ • Strong Operational Understanding
∎ • Analytical capabilities to determine direction for branch
∎ • People management experience with ability to develop organizational talent
∎ • Ability to spot opportunities and convert them into business
∎ Both males and females are allowed to apply
Compensation & Other Benefits:
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Dec 2021
∎ 17 Nov 2021
∎ Maersk Line
∎ Address : Esplanaden 50, 1098 Copenhagen K
∎ Business : Maersk Line is the world`s largest container shipping company, serving customers all across the globe. Maersk Line has 25.000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line?s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.
The A.P. Moller - Maersk Group with HQ in Copenhagen, Denmark, employs 120,000 people in 130 countries across the world. We are involved in a wide range of activities within the Transport, Energy, Offshore, Retail and Manufacturing industries. We ranked 147 on the Fortune Global 500 list for 2010.
Category: Commercial/Supply Chain